1.
As a project manager, you’re overseeing a product launch. You meet with customers to determine the product’s quality standards. Then, you create processes and documentation necessary to achieve the expected quality. Which quality management concept do these tasks represent?
2.
Which quality management concept takes place throughout the entire project lifecycle and focuses mainly on audits and testing during the development process?
3.
As a project manager, you learn that a product is behind schedule. After communicating the delay to the customer, you listen to their frustrations, address them, and find a solution beneficial for both of you. Which soft skill does this represent?
4.
As a project manager, you’re doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to take to use the product. What UAT quality control step does this scenario represent?
5.
A project manager is considering process improvements. They identify that their team is too slow when delivering a service. They have an educated guess about what’s causing the problem and how to fix it. What’s the term for this educated guess?
6.
As a project manager, you identified a process-based problem you’d like to improve. Before implementing a solution, you conduct performance metrics and data collection. This establishes baseline data that will determine success. What DMAIC step did you apply?
7.
As a project manager, you learn a customer is not satisfied with the quality of a finished product. You have already identified the root cause and brainstormed solutions to the problem with the team. Now, you and the team attempt to fix the problem by implementing a solution. Which PDCA step did you apply?
8.
Who can take a beneficial process improvement from one project and implement it across several projects?
9.
Which of the following is a retrospective best practice?
10.
As a project manager, you hold a retrospective. During the meeting, you give the team an opportunity to discuss risks that materialized: Were there any gaps between the original plan and its execution? Which retrospective step does this represent?